site maintenance

News / site maintenance

The site is up and running again ›

19 September, 2011 by jessmoore

We’ve fixed the nasty bugs that brought down the site. Thanks for bearing with us – time to get back on the search!

Family tree explorer is back ›

13 September, 2011 by jessmoore

You’ll be pleased to know that family tree explorer is up and running again. We really appreciate your patience while we worked to fix the problem. If any of you are still experiencing difficulties, please contact our customer support team who will happily look into it for you:

Problems with family tree explorer ›

12 September, 2011 by jessmoore

We’re currently experiencing some problems with family tree explorer. We’re working hard to fix the issue but it could take us several hours to get it up and running again. Don’t worry, all your trees are safe and fully backed up. Thanks for your patience and understanding while we work to fix the problem!

More essential maintenance planned for early tomorrow morning ›

8 March, 2011 by jessmoore

We will be carrying out some more essential maintenance on tomorrow morning from 3.30am – 7.30am (UK time). We’re sorry if this causes you any inconvenience – we really appreciate your patience while we work on the site.

Essential maintenance planned for early Monday morning ›

4 March, 2011 by jessmoore

We will be carrying out some essential maintenance on on Monday morning between 3.30am and 7.30am (UK time). We’d like to apologise in advance if this causes any of you any inconvenience. We guarantee that when we launch what we’re working on, it will definitely improve your experience of using That’s all we can say for the moment,… Read more ›