site issues

News / site issues

The site is up and running again ›

19 September, 2011 by jessmoore

We’ve fixed the nasty bugs that brought down the site. Thanks for bearing with us – time to get back on the search!

Family tree explorer is back ›

13 September, 2011 by jessmoore

You’ll be pleased to know that family tree explorer is up and running again. We really appreciate your patience while we worked to fix the problem. If any of you are still experiencing difficulties, please contact our customer support team who will happily look into it for you:

Problems with family tree explorer ›

12 September, 2011 by jessmoore

We’re currently experiencing some problems with family tree explorer. We’re working hard to fix the issue but it could take us several hours to get it up and running again. Don’t worry, all your trees are safe and fully backed up. Thanks for your patience and understanding while we work to fix the problem!