You’ll be pleased to know that family tree explorer is up and running again. We really appreciate your patience while we worked to fix the problem. If any of you are still experiencing difficulties, please contact our customer support team who will happily look into it for you: firstname.lastname@example.org
We’re currently experiencing some problems with family tree explorer. We’re working hard to fix the issue but it could take us several hours to get it up and running again. Don’t worry, all your trees are safe and fully backed up. Thanks for your patience and understanding while we work to fix the problem!