Yesterday we identified a glitch with our email system which meant that it wasn’t reading all customer account details correctly. This means that a small number of users may have received incorrect emails in the past few days. Some users may have received the same email more than once, or have had an expiry warning email despite having bought a new subscription or credits.
We have been working overnight to fix the problem and hope to have it working normally again soon, but in the meantime we have switched the system off until the fault is rectified, as we take email problems very seriously.
Our sincere apologies to users who have either received unexpected emails, or who did not get an email this morning - if you were waiting for an email that was part of a series, get in touch and we will be happy to send you a copy of the missing email.
Thanks to customers who reported unusual emails to Customer Support, allowing us to find the problem faster. Please always get in touch if you have any questions or concerns over email we send you, or any other aspect of your account.
We will update this post when we have more information - thanks again for your patience.
UPDATE September 30 4.30pm: we have now fixed the problem, tested the system and turned emails back on.