We’re experiencing some problems with our customer support email address. Your emails are coming through, but much more slowly than usual.

We’re working on a solution to this now and we’re confident we’ll fix it soon. Apologies for any inconvenience this causes you and thanks for your patience while we solve this issue.

Update 26 January: we’ve fixed the problem now - thanks for bearing with us!

Because of the heavy snow in Scotland, our customer support team is working with a reduced number of staff. We will answer as many of your calls and emails as we can, but it’s likely that the volume of enquiries will vastly outnumber the resource we have today.

Please accept our apologies for any inconvenience this causes. We appreciate your patience and understanding on this matter. Thank you.

Just to let you know we’ve had a message from our fabulous customer support team. If you’ve been having difficulties getting through this could be why -

“We are experiencing a much higher than usual number of queries at the moment which has unfortunately resulted in a backlog. We are endeavouring to clear this as soon as possible and do thank you for your patience at this time.

Please be rest assured, all queries will be responded to as quickly as we possibly can. Perhaps you can find the answer to your question in our help & advice section.”

The team should be up to speed soon so thanks so much for your patience.