The browse facility for BMDs will be unavailable from the ’search BMD’ index for a short time. We would like to apologise for any inconvenience this has caused our users. The facility should be back in action very soon but in the meantime can be found here:

http://www.findmypast.co.uk/Pre84BrowseStartSearch.jsp

UPDATE 25/02/10 - this feature is now restored and can be found at the bottom of the search page for BMDs

Just to let you know we’ve had a message from our fabulous customer support team. If you’ve been having difficulties getting through this could be why -

“We are experiencing a much higher than usual number of queries at the moment which has unfortunately resulted in a backlog. We are endeavouring to clear this as soon as possible and do thank you for your patience at this time.

Please be rest assured, all queries will be responded to as quickly as we possibly can. Perhaps you can find the answer to your question in our help & advice section.”

The team should be up to speed soon so thanks so much for your patience.

Yesterday we identified a glitch with our email system which meant that it wasn’t reading all customer account details correctly. This means that a small number of users may have received incorrect emails in the past few days. Some users may have received the same email more than once, or have had an expiry warning email despite having bought a new subscription or credits.

We have been working overnight to fix the problem and hope to have it working normally again soon, but in the meantime we have switched the system off until the fault is rectified, as we take email problems very seriously.

Our sincere apologies to users who have either received unexpected emails, or who did not get an email this morning - if you were waiting for an email that was part of a series, get in touch and we will be happy to send you a copy of the missing email.

Thanks to customers who reported unusual emails to Customer Support, allowing us to find the problem faster. Please always get in touch if you have any questions or concerns over email we send you, or any other aspect of your account.

We will update this post when we have more information - thanks again for your patience.

UPDATE September 30 4.30pm: we have now fixed the problem, tested the system and turned emails back on.

Microsoft has identified a number of issues with its popular web browser, Internet Explorer 8, which may lead to problems accessing websites. Should you experience problems viewing findmypast.com through Internet Explorer 8, we would suggest using Mozilla Firefox until the faults have been fixed.

Download Mozilla Firefox now

Due to a scanning issue, some of the 1851 census images for Lancashire are displaying double pages – one above the other. Effectively all this means is that you may also receive the next or previous census page to the one you’ve opted to view.

As these images contain two census pages instead of one, the file sizes are larger and may therefore be slow to load.

Please bear with us – the fault will be fixed soon.