We’ve fixed the nasty bugs that brought down the site. Thanks for bearing with us - time to get back on the search!

As you may have noticed, we’re experiencing a few problems on findmypast.co.uk

We’re working hard to fix it and hope to get the site back to normal as quickly as possible. We appreciate your patience while our team works to fix the issues.

You’ll be pleased to know that family tree explorer is up and running again. We really appreciate your patience while we worked to fix the problem. If any of you are still experiencing difficulties, please contact our customer support team who will happily look into it for you: info@findmypast.co.uk

We’re currently experiencing some problems with family tree explorer. We’re working hard to fix the issue but it could take us several hours to get it up and running again. Don’t worry, all your trees are safe and fully backed up.

Thanks for your patience and understanding while we work to fix the problem!

We will be carrying out some more essential maintenance on findmypast.co.uk tomorrow morning from 3.30am - 7.30am (UK time).

We’re sorry if this causes you any inconvenience - we really appreciate your patience while we work on the site.

We will be carrying out some essential maintenance on findmypast.co.uk on Monday morning between 3.30am and 7.30am (UK time).

We’d like to apologise in advance if this causes any of you any inconvenience. We guarantee that when we launch what we’re working on, it will definitely improve your experience of using findmypast.co.uk. That’s all we can say for the moment, but stay tuned for more exciting details soon.

Thanks for your patience.

We’re experiencing some problems with our customer support email address. Your emails are coming through, but much more slowly than usual.

We’re working on a solution to this now and we’re confident we’ll fix it soon. Apologies for any inconvenience this causes you and thanks for your patience while we solve this issue.

Update 26 January: we’ve fixed the problem now - thanks for bearing with us!

Because of the heavy snow in Scotland, our customer support team is working with a reduced number of staff. We will answer as many of your calls and emails as we can, but it’s likely that the volume of enquiries will vastly outnumber the resource we have today.

Please accept our apologies for any inconvenience this causes. We appreciate your patience and understanding on this matter. Thank you.

We’re currently having a few problems with the connection between findmypast and Family Tree Explorer, meaning that you cannot access your family trees at the moment. Rest assured that they are safe, and we are working on a fix now to make them visible gain. We hope to have this fixed soon.

UPDATE: 24/09/10 14:03 - this is now fixed. Apologies again for the interruption in service.

…please bear with us while we investigate. We’re working hard to ensure we get back to normal speed as soon as possible. Thanks for your patience.

Update: hooray, we’ve fixed the problem! We hope it didn’t cause you any inconvenience and thanks for bearing with us.