Comments on: 1911 census subscription launched on findmypast.com http://blog.findmypast.co.uk/2009/10/1911-census-subscription-launched-on-findmypastcom/ official blog for findmypast.co.uk Fri, 10 Feb 2012 23:08:01 +0000 http://wordpress.org/?v=2.7 hourly 1 By: L Jones http://blog.findmypast.co.uk/2009/10/1911-census-subscription-launched-on-findmypastcom/comment-page-1/#comment-30586 L Jones Mon, 30 Nov 2009 22:53:02 +0000 http://blog.findmypast.com/?p=792#comment-30586 I too am unimpressed with FMP's customer service. I had 1911 credits and my FMP subscription ran out and I hadn't realised. I noticed when my credits started going down. I renewed my subscription but for one day my credits for the 1911 were continuing to be used for FMP even though I had renewed. Customer service were no help at all and basically told me it was tough!! I too am unimpressed with FMP’s customer service. I had 1911 credits and my FMP subscription ran out and I hadn’t realised. I noticed when my credits started going down. I renewed my subscription but for one day my credits for the 1911 were continuing to be used for FMP even though I had renewed. Customer service were no help at all and basically told me it was tough!!

]]> By: Ray Green http://blog.findmypast.co.uk/2009/10/1911-census-subscription-launched-on-findmypastcom/comment-page-1/#comment-15346 Ray Green Fri, 06 Nov 2009 18:57:37 +0000 http://blog.findmypast.com/?p=792#comment-15346 I’m seriously unimpressed with FMPs customer service - see copies of emails first sent 15 days ago!: Please see comments below, sent last week (27 Oct) (From your website: “We endeavour to answer all email queries within two working days, and always aim to be faster”) 2009/10/22 ray green Hello I renewed my subscription to Findmypast on 8th October, adding the 1911 census to my original Explorer package. I visit the site most days, mostly evenings and weekends when I’m not at work, but have been unable to access the site on 3 occasions since renewing, most recently this evening between about 9 and 10 pm, and yesterday evening also. On both of these occasions I was in the middle of some research which had to be abandoned, and I continued my research on one of your major competitors sites instead. (I have never had any trouble accessing their site) I find this level of service very disappointing, especially after spending a significantly greater amount of money on my subscription renewal. If access to your site continues to be problematic, I will seriously consider cancelling my subscription. I would be interested in your comments. Yours Ray Green Darlington, UK I’m seriously unimpressed with FMPs customer service - see copies of emails first sent 15 days ago!:

Please see comments below, sent last week (27 Oct)
(From your website: “We endeavour to answer all email queries within two working days, and always aim to be faster”)

2009/10/22 ray green

Hello

I renewed my subscription to Findmypast on 8th October, adding the 1911 census to my original Explorer package. I visit the site most days, mostly evenings and weekends when I’m not at work, but have been unable to access the site on 3 occasions since renewing, most recently this evening between about 9 and 10 pm, and yesterday evening also. On both of these occasions I was in the middle of some research which had to be abandoned, and I continued my research on one of your major competitors sites instead. (I have never had any trouble accessing their site)

I find this level of service very disappointing, especially after spending a significantly greater amount of money on my subscription renewal. If access to your site continues to be problematic, I will seriously consider cancelling my subscription.

I would be interested in your comments.

Yours

Ray Green
Darlington, UK

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