Updated Terms & Conditions

We have created a single set of Terms & Conditions which apply to all users using the site. On the whole there are few changes from the previous two sets, which have now been combined into one. However there are a few changes which you should note:

1. We have clarified the fair usage limit for subscribers, which has been in place since December 2005 but was less clear before. This remains set at an average of 1000 credits use per month over a 3 month period but we will continue to review this based on the average usage of users of the site. If it changes, we will notify you.
2. We have clarified your rights to cancel a purchase of credits or a subscription, as is your right under the EU Distance Selling Directive. We have also clarified when a contract is formed between you and findmypast.com.
3. We have included the possibility of ‘recurring billing’ in the future where we take regular fixed payments rather than one large payment in advance.

If you have any questions, please contact Customer Support.

4 Responses to “Updated Terms & Conditions”

1. Lin says:

   5 February 2009 at 9:26 pm

   fair use policy..there is no facility I can see where usage is recorded, and when I am tracking down family info I know I can get very carried away. How am I supposed to keep track of how many credits I am using? Will you let me know if I get near the limit before you take action about charging? I thought the T&C used to say I would be contacted first, now they don’t.

   Reply
   • iantester says:

     6 February 2009 at 8:49 am

     Hello Lin,

     Yes, we will contact you before you get to the limit. The Fair Usage policy for subscribers was also in the previous version of the Terms and Conditions (since 2005), so it is not something new we have added recently.

     I will post another blog post shortly to clarify how it works and what it is designed to do. What it is *not* designed to do is to penalise or hold back family historians who are using the site for their own research.

     We’re more than happy for you to get carried away, in fact we’re delighted when you do, so please carry on using the site and do not worry about this.

     Reply
     • Anonymous says:

       6 February 2009 at 9:32 pm

       Hi Iantester
       More than happy with your answer. I wasn’t suggesting that this was new but the old t&c said you would try to make contact first and this was what I noticed missing. I will now go and get carried away again without any worries.
       Thanks

       Reply
2. nike trainers says:

   30 August 2010 at 9:02 am

   thanks ,i will contact customer

   Reply