Blog

New Privacy Policy

We have changed our Privacy Policy to give you far more information on our use of your data and your rights to access and alter it. We have also included a plain English summary so that it is easier to understand.

Here are the main changes that you should be aware of:

1. ‘No Spam guarantee’ – we guarantee not to sell or rent your private data to third parties
2. We now provide you with a way to request a copy of the data we hold on you
3. An explanation of third parties who process your data on our behalf and our contractual agreements with them
4. We now tell you more about the different types of email that we send you and your ability to unsubscribe from them

We have made the change for two main reasons. The first is that we wanted to provide you with reassurance about the importance we attach to data security and protecting your information. Secondly, we are about to change our email system and as part of this we will be storing some of your data outside the European Union;  specifically in Denver, USA. Therefore we need to tell you that your data will be transferred and stored (very securely) outside the EU.

If you have any questions, please contact Customer Support.

Updated Terms & Conditions

We have created a single set of Terms & Conditions which apply to all users using the site. On the whole there are few changes from the previous two sets, which have now been combined into one. However there are a few changes which you should note:

1. We have clarified the fair usage limit for subscribers, which has been in place since December 2005 but was less clear before. This remains set at an average of 1000 credits use per month over a 3 month period but we will continue to review this based on the average usage of users of the site. If it changes, we will notify you.
2. We have clarified your rights to cancel a purchase of credits or a subscription, as is your right under the EU Distance Selling Directive. We have also clarified when a contract is formed between you and findmypast.com.
3. We have included the possibility of ‘recurring billing’ in the future where we take regular fixed payments rather than one large payment in advance.

If you have any questions, please contact Customer Support.

Updated Terms & Conditions

We have created a single set of Terms & Conditions which apply to all users using the site. On the whole there are few changes from the previous two sets, which have now been combined into one. However there are a few changes which you should note:

1. We have clarified the fair usage limit for subscribers, which has been in place since December 2005 but was less clear before. This remains set at an average of 1000 credits use per month over a 3 month period but we will continue to review this based on the average usage of users of the site. If it changes, we will notify you.
2. We have clarified your rights to cancel a purchase of credits or a subscription, as is your right under the EU Distance Selling Directive. We have also clarified when a contract is formed between you and findmypast.com.
3. We have included the possibility of ‘recurring billing’ in the future where we take regular fixed payments rather than one large payment in advance.

If you have any questions, please contact Customer Support.